Returns Policy

Return Policy

Overview

We want you to love what you've ordered. If you're not completely happy with your purchase for any reason, you're welcome to return eligible items within 14 days of delivery for a refund or exchange.

Return Period

  • You have 14 calendar days from the date of delivery to start a return.
  • The return period begins on the day your order arrives.
  • Items must be postmarked for return within the 14-day window.

Eligible Items

Returnable items

  • Unused, unworn items in their original condition.
  • Items with all original tags, labels and packaging intact.
  • Items that haven't been washed, altered or damaged.

Non-returnable items

  • Final sale or clearance items.
  • Personalised or made-to-order items.
  • Digital products and gift cards.
  • Anything marked as "non-returnable" on the product page.

Return Process

Step 1: Start your return

Contact our customer service team within 14 days of delivery at hello@mainstreet-trading.co.uk and let us know:

  • Your order number.
  • The item(s) you'd like to return.
  • The reason for your return.

Step 2: Receive your return authorisation

  • We'll include simple instructions for packaging your return.

Step 3: Send it back

  • Pack your items securely, in the original packaging where possible.
  • Drop it off at any authorised shipping location.

Refund Information

Processing time

  • Returns are processed within 5 to 7 business days of us receiving them.
  • Refunds are issued to your original payment method.
  • Please allow 3 to 5 business days for the refund to appear in your account.

Refund amount

  • Full refund: items returned in their original condition within 14 days.
  • Shipping costs: original shipping charges are non-refundable, unless the return is due to an error on our part.
  • Return shipping: free for faulty or incorrect items; for all other returns, the cost is covered by you.

Exchanges

  • We can process direct exchanges for a different size or colour of the same item.
  • For an exchange to a different item altogether, we'd recommend returning the original for a refund and placing a new order.
  • All exchanges are subject to availability.

Damaged or Faulty Items

If your order arrives damaged or faulty, please:

  • Get in touch within 48 hours of delivery.
  • Send us a few photos of the damage or fault.
  • We'll arrange a replacement or a full refund, including shipping costs.

International Returns

  • International customers are responsible for return shipping costs.
  • Customs duties and taxes are non-refundable.
  • Please allow a little extra time for international returns to be processed.

A Few Important Notes

  • Items must be returned in the same condition in which they arrived.
  • We reserve the right to refuse returns that don't meet the requirements of this policy.
  • Repeated returns may result in account restrictions.
  • Original shipping costs are only refunded where the return is due to an error on our part.

Contact Us

Any further questions? We're always happy to help. Drop us a line at hello@maintreet-trading.co.uk